SHIPPING: POLICY and FAQs

WHERE DO YOU SHIP TO?

We currently ship to United States*, Canada *, Australia, United Kingdom, Ireland, Germany, Austria, Belgium, Czechia, Denmark, France, Norway, New Zealand, Netherlands, Poland, Portugal*, Sweden, Switzerland and United Emirates Arab (Dubai).

United States*:
We only ship to 49 contiguous US states addresses.
The contiguous United States refers to the 49 adjoining U.S. states on the continent of North America that are south of Canada and north of Mexico, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.
We do not ship to Alaska or Hawaii. 
We do not ship to U.S. Territories or U.S. military installations.

Canada*:
We do not ship to these Canada's three territories: The Northwest Territories, the Yukon and Nunavut.

Portugal*:
We do not ship to Madeira nor Azores.

 

HOW LONG DOES IT TAKE TO SHIP MY ORDER? - OUR SHIPPING TIMELINES AND RATES

We work with different vendors/suppliers and each of them ships directly from their workshops or warehouses in different locations. Because of this, some vendors will ship with standard shipping within US 1-6 business days.

As soon as your order is in route, you'll receive a shipping notification with tracking details.

 

DELIVERY TIME = Order Processing Time + Transit time
The shipping time for your package is in addition to the processing time in our warehouses.

Order Processing Time: time to process your order
Within 1-6 business days*

Transit Time*: time to deliver the package (business days)
US                 8-20 days
UK                 7-12 days
CA               15-30 days
AU                 6-15 days
Ireland         14-25 days
Germany       8-15 days
Austria        12-15 days
Belgium      10-15 days
Czechia        8-25 days
Denmark      8-16 days 
Dubai            8-25 days
France          6-14 days
Norway       14-25 days
New Zealand 7-15 days
Netherlands   8-16 days
Poland           6-25 days
Portugal       10-25 days
Sweden         6-22 days
Switzerland    11-21 days

Order Processing Time is defined as the time it takes to process your order.

We typically ship orders within 1-6 business days* after the order is placed.

*Processing includes checking, packing the product, and dispatching the package to the courier company.

Any orders done over the weekend are sent out the following Monday (depending on Holidays). For example, if you place your after 12:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week. POD products require additional processing time.

After all these procedures, the tracking number will be provided to you via email. Once shipped, you will receive and shipment confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. 

Transit Time is defined as the time it takes for the shipping company to deliver the package to you.

*NOTE: these are estimated timeframes. Business days are Monday to Friday, excluding weekends and Federal holidays. 

When calculating your total shipping time, please keep in mind that the day the package is shipped or picked up from our warehouse is not considered the first business day; start counting business days from the first full day that the package is “in transit” to you.

Shipping times may also vary during high volume order periods (i.e. holidays, sales promotions etc…). For international shipments does not include delays due to customs.

Items shipping directly from the vendor himself will take longer.

All product prices and shipping rates do not include applicable duty, customs charges, or taxes which are paid directly by the customer. Please note, all shipping rates are provided as quotes only and subject to change prior to shipping your order.

These are our general guidelines. We always aim to deliver the products faster than the promised timeline.

 

Shipping fee

There is no Shipping Fee. We offer FREE SHIPPING on ALL ORDERS.

 

Force Majeure

Holistik Bloom takes no responsibility for any product damaged or shipping delay for causes beyond our control, including but not limited: epidemic, strike, war, earthquake, flood weather conditions (tropical storm, heavy snow…) or customs inspection.

 

Refunds due to longer than expected shipping/processing times are not granted. All orders are guaranteed for delivery.

NO REFUND WILL BE ISSUED FOR SHIPPING DELAYS, ALL SHIPPING TIMEFRAMES AT THIS MOMENT ARE ESTIMATED.

 

HOW TO TRACK AN ORDER?

You should receive an email notification with a tracking number to track your shipment.

If your tracking information hasn’t been updated for 2-3 days, don’t worry -- that’s totally normal! Occasionally there will be delays in shipping, so you might not see an update on your tracking for a few more days. If your package hasn’t moved in 7 days, contact us to Customer Service email: cs@holistikbloom.com so we can help you locate your package.

Pls take into account that packages only go out for shipping Monday through Friday, excluding weekends and Federal holidays.

Track your order here

  

DO YOU OFFER EXPRESS SHIPPING?
Unfortunately we cannot offer express shipping to our customers at this moment, we are working on it to offer it to our customers asap.

 

WHAT ORDERS QUALIFY FOR FREE SHIPPING?

Free Shipping will apply on ALL orders

We can offer for a limited time free shipping for all orders (before taxes) that are being shipped to an eligible address*.

This information will be posted at the top of our home page. Otherwise, general shipping rates will apply.

 * For further information, please read "Service Availability" in our “Terms of Service”.

 

HOW TO KNOW IF MY PRODUCT IS ALREADY SHIPPED?

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up from 1 to 6 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.

Please also note that in some cases, your order may arrive in multiple shipments.

Track your order here

 

WHERE CAN I FIND MY ORDER NUMBER?

You'll find your order number in the confirmation email we sent you right after you have successfully placed the order. (Don't see it? We suggest checking your Spam or Junk Mail folder.)

 

WHAT SHOULD I DO IF MY PACKAGE WAS MARKED AS “DELIVERED“ BUT I NEVER RECEIVED IT?

We suggest looking around to see if the driver might have dropped it off in an unusual spot. Sometimes packages are erroneously marked as “delivered”. Occasionally logistic company will mark packages as "Delivered" before they've actually left the package at your address. You can also try checking with your neighbors first to make sure the package didn’t get delivered to their house instead, as sometimes local mail carriers leave packages at nearby doors by mistake. Typically, they show up within 24-48 hours after being marked as "Delivered", so hang tight for a day or two!

If you don’t have any luck there and you still haven't received your package after 48 hours of it being marked as "Delivered", just email us to cs@holistikbloom.com  and send us your name, shipping address, the email used to place your order and your order number. We’ll try to get back to you ASAP with more details on your package status.

 

WHAT SHOULD I KNOW ABOUT DELIVERY?

Subject to the provisions mentioned in this document, and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Shipment Confirmation by the delivery estimated date settled in our Shipping Policy.

Deliveries will be shipped to the address specified by the customer following these guidelines:

5.1 Home delivery: Customer will pay shipping costs for purchases (if applicable) with delivery addresses in US*; Canada*, Australia, UK, Ireland, Germany, Austria, Belgium, Czechia, Denmark, France, Norway, Netherlands, New Zealand, Poland, Portugal*, Sweden and Switzerland (see “Service Availability” as *not all the areas are included). The delivery address specified by the customer may be a home address, their workplace address or any other desired address. It is not necessary for the delivery and invoice addresses to be the same.

You agree to provide current, complete and accurate purchase and account information (name, email, phone number, complete address, post code…) for all purchases made at our store.

We are not responsible for undelivered packages due to an incomplete information/address.

Holistik Bloom will not deal with the refund or resend if the account information is incorrect.

 

5.2 Issues with a delivery: The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you may need to pick up the package by yourself. Please, contact us for more detailed information about how to proceed at cs@holistikbloom.com Customer Service. For further information, pls, read here our Shipping Policy.

 

In the case of unsuccessful delivery please, take this into account:

It may happen that the package has arrived at the nearest post office to the buyer and make it pending because insufficient address, package unclaimed, no such number, etc. (reasons listed below). If this is the case, please contact us at cs@holistikbloom.com (Customer Service) for further information.

Reasons of unsuccessful delivery will appear described in the Tracking Information Alert as:

a) Incorrect/insufficient Address.
b) No Such Number.
c) Recipient unknown.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.

 

Please take into account there might be shipping delays for the following reasons: 1. Customization of products; 2. Specialized products; 3. Unforeseen circumstances; or 4. Delivery area.

Please ensure that products ordered can fit into your home, the areas for which it is intended or location for delivery. If the product(s) do not so fit, you will not admit any exchange in that case (see further our “Return Policy”). For the purpose of these Terms “delivery” or “delivered” shall be deemed to have occurred upon signing for receipt of the products at the agreed delivery address.

Holistik Bloom will not deal with the refund or resend if the tracking information shows the order is delivered

If you do not receive the package, a non-delivery certification issued by the local post office is required.

Once the status of the package is considered as “undelivered order” please contact us at cs@holistikbloom.com (Customer Service) to study your case and give you a solution.

Holistik Bloom cannot offer refund if you don’t process the “undelivered order” or that the “package have been damaged by logistics companies”.

 

 

MY PACKAGE IS MISSING! WHAT SHOULD I DO?

Local courier companies can make up to 3 delivery attempts to deliver your order. If it is still unclaimed during the delivery period, it will be usually be returned to the local post office for storage in 3-7 days, so you can pick it up ( pls check it out with your local post office ). Pls check the tracking information with the tracking number provided by email. If it shows an alert icon, with the reasons listed below, it may occur that the package is not delivered because one of these reasons: Incorrect/insufficient address information/ No such number/Refused/Do no pick up in time/No safe delivery information/Uncleared customs /others.

If you have more questions just email us to cs@holistikbloom.com and send us your name, shipping address, the email used to place your order and your order number.

Otherwise, the package is returned to the sender, due to failed delivery attempts or due to refused delivery.

In the event of non-delivery packages or loss due to the reasons explained above, Holistik Bloom takes no responsibility, and won’t be able to refund or send a replacement. We are not responsible if your package is lost in shipment or if your package is shipped back to us due to an incorrect or undeliverable address. This rule applies under both refused delivery and failed delivery attempts.

 

CAN I CHANGE THE ADDRESS ON MY ORDER?

Wrong address disclaimer

It is the responsibility of the buyer/customer to make sure that he or she enters the shipping address correctly. We ship your package to the address provided to us.

If you notice that you've listed the incorrect address, be sure to contact us at cs@holistikbloom.com as soon as possible. This will increase the chances that we're able to change the address for you, though we can't guarantee it.

Unfortunately, once an order has been processed (meaning it's with the warehouse and/or a shipping label has been created), we are no longer able to change the address for you. Occasionally this is the case even when the ship date is days away, since catching and pulling an order requires time and labor, and is dependent upon factors like the warehouse staff's capacity. We do our best to process and ship packages as soon as possible.

 

 

CAN I SHIP ONE ORDER TO MULTIPLE ADDRESSES?

Unfortunately, not yet. You'll need to place separate orders for each shipping address.

 

WHY ARE MY PACKAGES SHIPPING SEPARATELY?

When you order multiple items at a time, they may be shipped separately so they get to you faster. We work different vendors, and each of our vendors ships directly from their workshops or warehouse. Due to different warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

 

Last updated February 15, 2022