RETURN POLICY: EXCHANGES, RETURNS AND RIGHT OF CANCELLATION

There are different procedures for exchanging or returning items, or cancelling an order. The details for each procedure are described below, along with costs, and terms and conditions.

  1. Exchange: exchanging an item for another in a different colour and/or size.
  2. Return: due to an item being damaged or defective, receiving the wrong item, or any reason other than those previously described.
  3. Cancellation: return based solely on the customer's decision.

 

Due to the nature of certain items please take the following into account. We DO NOT ACCEPT EXCHANGES, RETURNS OR CANCELLATIONS FOR THESE PRODUCTS:

  • Pierced jewelry and personal care products such as cotton pads, facial treatment tools, toothbrushes and other cosmetics, for reasons of health and hygiene.
  • Customized products
  • DIGITAL PRODUCTS. Please check the exceptions in the specific information provided below in this Return Policy

 

Your right to a refund only applies to product(s) that are returned in the same condition as you received them. So, any items to be returned must be in their original packaging, except items which are defective or damaged and must be returned within the deadline for withdrawal. (14 days)

You must also include all of the products' instructions, documents and wrappings. You should therefore take reasonable care of the product(s) while they are in your possession and, when possible, retain the original boxes for the return of the product(s).

If your card expires before we process your refund please contact our customer service team with your order number, zip code, and new card details. For security reasons, we cannot accept this information via email.

In the event of cancellation, you will only be liable for the diminished value of goods resulting from handling other than that which is necessary to establish the nature, characteristics, and functioning of the goods.

 

EXCHANGES:

Exchanges are not permitted.

 

RETURNS DUE TO FAULTY OR DEFECTIVE PRODUCT:

- Conditions: You have 14 calendar days once you received the order.

Holistik Bloom will not deal with the refund or resend if deadline has expired.

- Procedure: Send us an email to our Customer Service cs@holistikbloom.com and request a return due to a faulty or defective product.

You will need to provide the order number of your purchase and report the damage by using pictures or videos showing the problem.

If your return is accepted, we will send you the instructions and options to solve it.

 

* Only in case Holistik Bloom considers absolutely necessary to get the product to confirm the damage, here is the procedure and conditions to return the item to Holistik Bloom.

- Cost: returns due to a faulty or defective items*, are free of charge for the customer.

Holistik Bloom shall refund the customer the corresponding amount (including shipping costs from the original purchase and any reasonable costs incurred by you in returning the product).

For that purpose, we will need a proof of shipping costs of the return too.

Items sent back to us without first requesting a return will not be accepted.

The refund will be made via the same method used for payment. However, Holistik Bloom might hold the refund until items have been received, or until the customer sends to Holistik Bloom a proof of delivery, whichever occurs first.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

RETURN DUE TO A CANCELLATION:

- Conditions: You have the right to cancel your order for any reason within 14 calendar days once you receive the package.

Holistik Bloom will not deal with the refund if deadline has expired.

Items sent back to us without first requesting a cancellation will not be accepted.

- Cost: The cost of shipping items back to Holistik Bloom due to a CANCELLATION is payable by the customer.

Holistik Bloom shall refund the customer the corresponding amount (including shipping costs from the original purchase).

The refund will be made via the same method used for payment. However, Holistik Bloom might hold the refund until items have been received, or until the customer sends to Holistik Bloom a proof of delivery, whichever occurs first.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

- Procedure: Send us an email to cs@holistikbloom.com to request the cancellation of your order. You’ll also need the order number of purchase.

If your return is accepted, we’ll send you the instructions on how and where to send your package.

 

DIGITAL PRODUCTS. RETURN POLICY:

Holistik Bloom doesn't accept returns, exchanges or cancellations.

Since DIGITAL PRODUCTS are non-tangible irrevocable goods we DO NOT issue refunds, exchanges or cancellations once the order is accomplished and the product download link is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.

DUE TO THE nature of DIGITAL PRODUCTS, ALL SALES ARE FINAL AND NONREFUNDABLE.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund for the following reasons:

Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 14 days from the order placing date. Otherwise, the product will be considered received and downloaded.

Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted within 14 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason.

Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues. We reserve the right to rectify the error or defect within 14 days. If any deficiency is approved and we fail to correct it within 14 days from the date of the initial complaint email or any other notification provided by the Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;

Product not-as-described: such issues should be reported within 14 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website.

Complaints which are based merely on the customer’s false expectations or wishes are not honored.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange/cancellation requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the sales page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

 

GUARANTEE OF PURCHASED PRODUCTS

The contractual guarantee offered is that set forth in Royal Legislative Decree 1/2007 of November, 16th, approving the consolidated text of the General Consumer and User Protection Law. Holistik Bloom shall respond to any instances of non-conformity expressed within a period of three years following delivery, provided that the customer has duly notified Holistik Bloom of the said lack of conformity within two months of the buyer becoming aware of these circumstances.

 

Last updated August 1, 2022