We ship to United States*, Canada *, Australia, United Kingdom, Ireland, Germany, Austria, Belgium, Czechia, Denmark, France, Norway, New Zealand, Netherlands, Poland, Portugal*, Spain, Sweden, Switzerland and United Emirates Arab (Dubai).

United States*: We only ship to 49 contiguous US states addresses.

The contiguous United States refers to the 49 adjoining U.S. states on the continent of North America that are south of Canada and north of Mexico, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.

We do not ship to U.S. Territories or U.S. military installations. We do not ship to Alaska or Hawaii.

Canada*: We do not ship to these Canada's three territories: The Northwest Territories, the Yukon and Nunavut.

Portugal* :We do not ship to Madeira nor Azores.

We work with different vendors/suppliers and each of them ships directly from their workshops or warehouses in different locations.

As soon as your order is in route, you'll receive a shipping notification with tracking details.

Delivery Time = Order Processing Time + Transit time

The shipping time for your package is in addition to the processing time in our warehouses.

Order Processing Time: time to process your order

Within 1-6 business days*

Transit Time*: time to deliver the package
US: 8-20days

UK: 7-12 days

CA: 15-30 days

AU: 6-15 days

Ireland: 14-25 days

Germany: 8-15 days

Austria: 12-15 days

Belgium: 10-15 days

Czechia: 8-25 days

Denmark: 8-16 days

France: 6-14 days

Norway: 14-25 days

New Zealand: 7-15 days

Netherlands: 8-16 days

Poland: 6-25 days

Portugal: 10-25 days

Sweden: 6-22 days

Switzerland: 11-21 days

Dubai: 8-25 days

Order Processing Time is defined as the time it takes to process your order.

We typically ship orders within 1-6 business days* after the order is placed.

*Processing includes checking, packing the product, and dispatching the package to the courier company.

Any orders done over the weekend are sent out the following Monday (depending on Holidays). For example, if you place yourafter 12:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week. POD products require additional processing time.

After all these procedures, the tracking number will be provided to you via email. Once shipped, you will receive and shipment confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. 

Transit Time is defined as the time it takes for the shipping company to deliver the package to you.

*NOTE: these are estimated timeframes. Business days are Monday to Friday, excluding weekends and Federal holidays. 

When calculating your total shipping time, please keep in mind that the day the package is shipped or picked up from our warehouses not considered the first business day; start counting business days from the first full day that the package is “in transit” to you.

Shipping times may also vary during high volume order periods (i.e. holidays, sales promotions etc…). For international shipments does not include delays due to customs.

Items shipping directly from the vendor himself will take longer.

All product prices and shipping rates do not include applicable duty, customs charges, or taxes which are paid directly by the customer. Please note, all shipping rates are provided as quotes only and subject to change prior to shipping your order.

These are our general guidelines. We always aim to deliver the products faster than the promised timeline.

Shipping fee

We offer Free Shipping on All Orders.

Learn more about our Shipping Policy here

Force Majeure

Holistik Bloom takes no responsibility for any product damaged or shipping delay for causes beyond our control, including but not limited: epidemic, strike, war, earthquake, flood weather conditions (tropical storm, heavy snow…) or customs inspection.

Refunds due to longer than expected shipping/processing times are not granted. All orders are guaranteed for delivery.

NO REFUND WILL BE ISSUED FOR SHIPPING DELAYS, ALL SHIPPING TIMEFRAMES AT THIS MOMENT ARE ESTIMATED.

You should receive an email notification with a tracking number to track your shipment.

If your tracking information hasn’t been updated for 2-3 days, don’t worry -- that’s totally normal! Occasionally there will be delays in shipping, so you might not see an update on your tracking fora few more days. If your package hasn’t moved in 7 days, contact us to Customer Service email: cs@holistikbloom.com so we can help you locate your package.

Pls take into account that packages only go out for shipping Monday through Friday, excluding weekends and Federal holidays.

Track your order here

Unfortunately we cannot offer express shipping to our customers at this moment. We are working on it to offer it to our customers asap.

FREE SHIPPING will apply on ALL ORDERS..

We can offer for a limited time free shipping for all orders (before taxes) that are being shipped to an eligible address*. This information will be posted at the top of our home page. Otherwise, general shipping rates will apply.

For further information, please read "Service Availability" in our “Terms of Service”.

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up from 1 to 6 business days tobe processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.

Please also note that in some cases, your order may arrive in multiple shipments.

Track your order here

You'll find your order number in the confirmation email we sent you right after you have successfully placed the order. Don't see it? We suggest checking your Spam or Junk Mail folder.

PHYSICAL PRODUCTS DELIVERY

Subject to the provisions mentioned in this document, and unless there are any exceptional circumstances,we will endeavor to fulfill your order for product(s) listed in the Shipment Confirmation by the delivery estimated date settled in our Shipping Policy.

Deliveries will be shipped to the address specified by the ustomer following these guidelines:

5.1 Home delivery:
Customer will pay shipping costs for purchases (if applicable) with delivery addresses in US*; canada*, Australia, UK, Ireland, Germany, Austria, Belgium, Czechia, Denmark, France, Norway, Netherlands, New Zealand, Poland, Portugal*, Spain, Sweden and Switzerland (see “Service Availability” as *not all the areas are included). The delivery address specified by the customer may be a home address, their workplace address or any other desired address. It is not necessary for the delivery and invoice addresses to be the same.

You agree to provide current, complete and accurate purchase and account information (name, email, phone number, complete address, post code…) for all purchases made at our store.

We are not responsible for undelivered packages due to an incomplete information /address.

Holistik Bloom will not deal with the refund or resend if the account information is incorrect.

5.2 Issues with a delivery:
The local distributor will deliver 1-3 times according to the actual situation.
If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days.
Meanwhile, you may need to pick up the package by yourself. Please, contact us for more detailed information about how to proceed at Cs@holistikbloom.com Customer Service.

In the case of unsuccessful delivery please, take this into account:

It may happen that the package has arrived at the nearest post office to the buyer and make it pending because insufficient address, package unclaimed, no such number, etc. (reasons listed below). If this is the case, please contact us at cs@holistikbloom.com (Customer Service) for further information.

Reasons of unsuccessful delivery will appear described in the Tracking Information Alert
as:

a) Incorrect/insufficient Address.

b) No Such Number.

c) Recipient unknown.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

Please take into account there might be shipping delays for the following reasons: 1.
Customization of products; 2. Specialized products; 3. Unforeseen circumstances; or 4. Delivery area.

Please ensure that products ordered can fit into your home, the areas for which it is intended or location for delivery. If the product(s) do not so fit, you will not admit any exchange in that case (see further our “Return Policy”). For the purpose of these Terms “delivery” or “delivered” shall be deemed to have occurred upon signing for receipt of the products at the agreed delivery address.

Holistik Bloom will not deal with the refund or resend if the tracking information shows the order is delivered.

If you do not receive the package, a non-delivery certification issued by the local post office is required.

Once the status of the package is considered as “undelivered order” please contact us at cs@holistikbloom.com (Customer Service) to study your case and give you a solution.

Holistik Bloom cannot offer refund if you don’t process the “undelivered order” or that the “package have been damaged by logistics companies”.

DIGITAL PRODUCTS DELIVERY

Once the order is accomplished, the product download link is sent to the email address provided by the customer.

You agree to provide current, complete and accurate purchase and account information (name, email address, phone number, complete address, post code…) for all purchases made at our store.

We are not responsible for undelivered packages due to an incomplete information address.

Holistik Bloom will not deal with the refund or resend if the account information is incorrect.

Please, contact us at cs@holistikbloom.com (Customer Service) for further information about any delivery issue you may have.

We suggest looking around to see if the drive rmight have dropped it off in an unusual spot. Sometimes packages are erroneously marked as “delivered”. Occasionally logistic company will mark packages as "Delivered" before they've actually left the package at your address. You can also try checking with your neighbors first to make sure the package didn’t get delivered to their house instead, as sometimes local mail carriers leave packages at nearby doors by mistake. Typically, they show up within 24-48 hours after being marked as "Delivered", so hang tight for a day or two!

If you don’t have any luck there and you still haven't received your package after 48 hours of it being marked as "Delivered", just email us at cs@holistikbloom.com  and send us your name, shipping address, the email used to place your order and your order number. We’ll try to get back to you ASAP with more details on your package status.

Local courier companies can make up to 3 delivery attempts to deliver your order. If it is still unclaimed during the delivery period, it will be usually be returned to the local post office forstorage in 3-7 days, so you can pick it up ( pls check it out with your localpost office ). Pls check the tracking information with the tracking number provided by email. If it shows an alert icon, it may occur that the package is not delivered because one of these reasons: Incorrect / insufficient address information / No such number / Refused /Do no pick up in time /No safe delivery information / Uncleared customs / others.

If you have more questions just email us at cs@holistkbloom.com and send us your name, shipping address, the email used to place your order and your order number.

Otherwise, the package is returned to the sender, due to failed delivery attempts or due to refused delivery.

In the event of non-delivery packages or loss due to the reasons explained above, Holistik Bloom takes no responsibility, and won’t be able to refund or send a replacement. We are not responsible if your package is lost in shipment or if your package is shipped back to us due to an incorrect or undeliverable address. This rule applies under both refuse delivery and failed delivery attempts.

Wrong address disclaimer

It is the responsibility of the buyer/customer to make sure that he or she enters the shipping address correctly. We ship your package to the address provided to us.

If you notice that you've listed the incorrect address, be sure to contact us at cs@holistkbloom.com as soon as possible. This will increase the chances that we're able to change the address for you, though we can't guarantee it. Unfortunately, once an order has been processed (meaning it's with the warehouse and/or a shipping label has been created), we are no longer able to change the address for you. Occasionally this is the case even when the ship date is days away, since catching and pulling an order requires time and labor, and is dependent upon factors like the warehouse staff's capacity. We do ou rbest to process and ship packages as soon as possible.

Unfortunately, not yet. You'll need to place separate orders for each shipping address.

Your right to a refund only applies to product(s) that are returned in the same condition asyou received them. So, any items to be returned must be in their original packaging, except items which are defective or damaged and must be returned within the deadline for withdrawal. (14 days)

You must also include all of the products' instructions, documents and wrappings. You should therefore take reasonable care of the product(s) while they are in your possession and, when possible, retain the original boxes for the return of the product(s).

As a reminder, here there are our different procedures for exchanging or returning items, or cancelling an order. The details for each procedure are described below, along with costs, and terms and conditions.

a) Exchange: exchanging an item for another in a different color and/or size.

b) Return: due to an item being damaged or defective, receiving the wrong item, or any reason other than those previously described.

c) Cancellation: return based solely on the customer's decision.

Due to the nature of certain items please take the following into account. WE DO NOT ACCEPT exchanges, returns, or cancellations for these products:

·       Pierced jewelry and personal care products such as cotton pads, facial treatment tools, toothbrushes and other cosmetics, for reasons of health andhygiene.

·       Customized products

·       Digital Products. Please check the exceptions in the specific information
provided below in this Return Policy.

EXCHANGES:

Exchanges are not permitted.

 In general, Exchanges are not permitted. So please always double check that the shipping and billing address are correct, double check the items and quantities on the order, then press “continue to shipping ¨ button. Once shipping cost is calculated, you will see the total cost. Hit “continue to payment” to add your chosen payment method data.

RETURNS DUE TO FAULTY OR DEFECTIVE PRODUCT:

- Conditions: You have 14 calendar days once you received the order.

Holistik Bloom will not deal with the refund or resend if deadline has expired.

- Procedure: Send us an email to our Customer Service cs@holistikbloom.com and request a return due to a faulty or defective product.

You will need to provide the order number of your purchase and report the damage by using pictures or videos showing the problem.

If your return is accepted, we will send you the instructions and options to solve it.

*Only in case Holistik Bloom considers absolutely necessary to get the product to confirm the damage, here is the procedure and conditions to return the item to Holistik Bloom:

- Cost: returns due to a faulty or defective items, are free of charge for the customer.

Holistik Bloom shall refund the customer the corresponding amount (including shipping costs from the original purchase and any reasonable costs incurred by you in returning the product).

For that purpose, we will need a proof of shipping costs of the return too.

Items sent back to us without first requesting a return will not be accepted.

The refund will be made via the same method used for payment. However, Holistik Bloom might hold the refund until items have been received, or until the customer sends to Holistik Bloom a proof of delivery, whichever occurs first.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

RETURN DUE TO A CANCELLATION:

- Conditions: You have the right to cancel your order for any reason within 14 calendar days once you receive the package.

Holistik Bloom will not deal with the refund if deadline has expired.

Items sent back to us without first requesting a cancellation will not be accepted.

- Cost: The cost of shipping items back to Holistik Bloom due to a CANCELLATION is payable by the customer.
Holistik Bloom shall refund the customer the corresponding amount (including shipping costs from the original purchase).

The refund will be made via the same method used for payment. However, Holistik Bloom might hold the refund until items have been received, or until the customer sends to Holistik Bloom a proof of delivery, whichever occurs first.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

- Procedure: Send us an email to cs@holistikbloom.com to request the cancellation of your order. You’ll also need the order number of purchase.

If your return is accepted, we’ll send you the instructions on how and where to send your package.

DIGITAL PRODUCTS. RETURN POLICY:

Holistik Bloom doesn't accept returns, exchanges or cancellations.

Since DIGITAL PRODUCTS are non-tangible irrevocable goods we DO NOT issue refunds, exchanges or cancellations once the order is accomplished and the product download link is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.

DUE TO THE nature of DIGITAL PRODUCTS, ALL SALES ARE FINAL AND NONREFUNDABLE.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests
for the refund for the following reasons:

Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 14 days from the order placing date. Otherwise, the product will be considered received and downloaded.

Download and unzipping issues: it may happen so that you are having problems while Downloading the product or its unzipping.
Claims regarding such issues must be submitted within 14 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason.

Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues. We reserve the right to rectify the error or defect 14 days. If any deficiency is approved and we fail to correct it within 14 days from the date of the initial complaint email or any other notification provided by the Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;

Product not-as-described: such issues should be reported within 14 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website.

Complaints which are based merely on the customer’s false expectations or wishes are not honored.

Please note that we do not bear any responsibility and therefore we do not satisfy any
refund/return/exchange/cancellation requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the sales page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

There are different procedures for exchanging or returning items, or cancelling an order.

a) Exchange: exchanging an item for another in a different color and/or size.

b) Return: due to an item being damaged or defective, receiving the wrong item, or any reason other than those previously described.

c) Cancellation: return based solely on the customer's decision.

In general, Exchanges are not permitted. So please always double check that the shipping and billing address are correct, double check the items and quantities on the order, then press “continue to shipping ¨ button. Once shipping cost is calculated, you will see the total cost. Hit “continue to payment” to add your chosen payment method data.

Due to the nature of certain items, we do not accept exchanges, returns, or cancellations for these products:

·       Pierced jewelry and personal care products such as cotton pads, facial treatment tools, toothbrushes and other cosmetics, for reasons of health and hygiene.

·       Customized products

·       Digital Products

Your right to a refund only applies to product(s) that are returned in the same condition as you received them. So, any items to be returned must be in their original packaging, except items which are defective or damaged and must be returned within the deadline for withdrawal. (14 days)

You must also include all of the products' instructions, documents and wrappings. You should therefore take reasonable care of the product(s) while they are in your possession and, when possible, retain the original boxes for the return of the product(s).

As a reminder, here there are our different procedures for exchanging or returning items, or cancelling an order. The details for each procedure are described below, along with costs, and terms and conditions.

a) Exchange: exchanging an item for another in a different color and/or size.

b) Return: due to an item being damaged or defective, receiving the wrong item, or any reason other than those previously described.

c) Cancellation: return based solely on the customer's decision.

Due to the nature of certain items please take the following into account. We do not accept exchanges, returns, or cancellations for these products:

·       Pierced jewelry and personal care products such as cotton pads, facial treatment tools, toothbrushes and other cosmetics, for reasons of health andhygiene.

·       Customized products

·       Digital Products

EXCHANGES:

Exchanges are not permitted.

 In general, Exchanges are not permitted. So please always double check that the shipping and billing address are correct, double check the items and quantities on the order, then press “continue to shipping ¨ button. Once shipping cost is calculated, you will see the total cost. Hit “continue to payment” to add your chosen payment method data.

RETURNS DUE TO FAULTY OR DEFECTIVE PRODUCT:

- Conditions: You have 14 calendar days once you received the order.

Holistik Bloom will not deal with the refund or resend if deadline has expired.

- Procedure: Send us an email to our Customer Service cs@holistikbloom.com and request a return due to a faulty or defective product.

You will need to provide the order number of your purchase and report the damage by using pictures or videos showing the problem.

If your return is accepted, we will send you the instructions and options to solve it.

*Only in case Holistik Bloom considers absolutely necessary to get the product to confirm the damage, here is the procedure and conditions to return the item to Holistik Bloom:

- Procedure and conditions: returns due to a faulty or defective items, are free of charge for the customer.

Holistik Bloom shall refund the customer the corresponding amount (including shipping costs from the original purchase and any reasonable costs incurred by you in returning the product).

For that purpose, we will need a proof of shipping costs of the return too.

Items sent back to us without first requesting a return will not be accepted.

The refund will be made via the same method used for payment. However, Holistik Bloom might hold the refund until items have been received, or until the customer sends to Holistik Bloom a proof of delivery, whichever occurs first.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

RETURN DUE TO A CANCELLATION:

- Conditions: You have the right to cancel your order for any reason within 14 calendar days once you receive the package.

Holistik Bloom will not deal with the refund if deadline has expired.

Items sent back to us without first requesting a cancellation will not be accepted.

- Cost: The cost of shipping items back to Holistik Bloom due to a CANCELLATION is payable by the customer.
Holistik Bloom shall refund the customer the corresponding amount (including shipping costs from the original purchase).

The refund will be made via the same method used for payment. However, Holistik Bloom might hold the refund until items have been received, or until the customer sends to Holistik Bloom a proof of delivery, whichever occurs first.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

- Procedure: Send us an email to cs@holistikbloom.com to request the cancellation of your order. You’ll also need the order number of purchase.

If your return is accepted, we’ll send you the instructions on how and where to send your package.

There are different procedures for exchanging or returning items, or cancelling an order. The details for each procedure are described below, along with costs, and terms and conditions.

a) Exchange: exchanging an item for another in a different color and/or size.

b) Return: due to an item being damaged or defective, receiving the wrong item, or any reason other than those previously described.

c) Cancellation: return based solely on the customer's decision.

Due to the nature of certain items please take the following into account. We do not accept exchanges, returns, or cancellations for these products:

·       Pierced jewelry and personal care products such as cotton pads, facial treatment tools, toothbrushes and other cosmetics, for reasons of health and hygiene.

·       Customized products

·       Digital products

Your right to a refund only applies to product(s) that are returned in the same condition as you received them. So, any items to be returned must be in their original packaging, except items which are defective or damaged and must be returned within the deadline for withdrawal. (14 days)

You must also include all of the products' instructions, documents and wrappings. You should therefore take reasonable care of the product(s) while they are in your possession and, when possible, retain the original boxes for the return of the product(s).

If your card expires before we process your refund please contact our Customer Service team withyour order number, zip code, and new card details. For security reasons, we cannot accept this information via email.

RETURN DUE TO A CANCELLATION:

- Conditions: You have the right to cancel your order for any reason within 14 calendar days once you receive the package.

Holistik Bloom will not deal with the refund if deadline has expired.

Items sent back to us without first requesting a cancellation will not be accepted.

- Cost: The cost of shipping items back to Holistik Bloom due to a CANCELLATION is payable by the customer.
Holistik Bloom shall refund the customer the corresponding amount (including shipping costs from the original purchase).

The refund will be made via the same method used for payment. However, Holistik Bloom might hold the refund until items have been received, or until the customer sends to Holistik Bloom a proof of delivery, whichever occurs first.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

- Procedure: Send us an email to cs@holistikbloom.com to request the cancellation of your order. You’ll also need the order number of purchase.

If your return is accepted, we’ll send you the instructions on how and where to send your package.

You agree that you shall inspect all products within 14 days after the package is delivered (pls read our Return Policy included in our Terms of service) and either accept or reject such Products. You shall be considered to have accepted any Product upon the unpacking or removal of said Product from its original packaging.

So, due to a wrong item, you will have to process a return. Here are the details for the procedure, along withcosts, and terms and conditions. We apologize for the inconveniences.

RETURNS DUE TO FAULTY OR DEFECTIVE PRODUCT:

- Conditions: You have 14 calendar days once you received the order.

Holistik Bloom will not deal with the refund or resend if deadline has expired.

- Procedure: Send us an email to our Customer Service cs@holistikbloom.com and request a return due to a faulty or defective product.

You will need to provide the order number of your purchase and report the damage by using pictures or videos showing the problem.

If your return is accepted, we will send you the instructions and options to solve it.

*Only in case Holistik Bloom considers absolutely necessary to get the product to confirm the damage, here is the procedure and conditions to return the item to Holistik Bloom:

- Procedure and conditions: returns due to a faulty or defective items, are free of charge for the customer.

Holistik Bloom shall refund the customer the corresponding amount (including shipping costs from the original purchase and any reasonable costs incurred by you in returning the product).

For that purpose, we will need a proof of shipping costs of the return too.

Items sent back to us without first requesting a return will not be accepted.

The refund will be made via the same method used for payment. However, Holistik Bloom might hold the refund until items have been received, or until the customer sends to Holistik Bloom a proof of delivery, whichever occurs first.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Hand-made disclaimer

The following is true for all handmade products: Slight variation may occur in color, size and design enhancing individual artistic character of each piece. Though our photography tends to very accurate, color discrepancies may occur due to thesetting of your computer screen. We do not offer any warranty on the handmade products past our standard refund policy.

You agree that you shall inspect all products within 14 days after the package is delivered (pls read our Return Policy included in our Terms of service) and either accept or reject such Products. You shall be considered to have accepted any Product upon the unpacking or removal of said Product from its original packaging.

So, due to a damage or defective item, you will have to process a return. Here are the details for the procedure, along with costs, and terms and conditions.

We apologize for the inconveniences.

RETURNS DUE TO FAULTY OR DEFECTIVE PRODUCT:

- Conditions: You have 14 calendar days once you received the order.

Holistik Bloom will not deal with the refund or resend if deadline has expired.

- Procedure: Send us an email to our Customer Service cs@holistikbloom.com and request a return due to a faulty or defective product.

You will need to provide the order number of your purchase and report the damage by using pictures or videos showing the problem.

If your return is accepted, we will send you the instructions and options to solve it.

*Only in case Holistik Bloom considers absolutely necessary to get the product to confirm the damage, here is the procedure and conditions to return the item to Holistik Bloom:

- Procedure and conditions: returns due to a faulty or defective items, are free of charge for the customer.

Holistik Bloom shall refund the customer the corresponding amount (including shipping costs from the original purchase and any reasonable costs incurred by you in returning the product).

For that purpose, we will need a proof of shipping costs of the return too.

Items sent back to us without first requesting a return will not be accepted.

The refund will be made via the same method used for payment. However, Holistik Bloom might hold the refund until items have been received, or until the customer sends to Holistik Bloom a proof of delivery, whichever occurs first.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Hand-made disclaimer

The following is true for all handmade products: Slight variation may occur in color, size and design enhancing individual artistic character of each piece. Though our photography tends to very accurate, color discrepancies may occur due to thesetting of your computer screen. We do not offer any warranty on the handmade products past our standard refund policy..

The refund will be made via the same method used for payment.

However, Holistik Bloom might hold the refund until items have been received, or until the customer sends to Holistik Bloom a proof of delivery, whichever occurs first.

Once the refund is accepted, will be notified via an email. If approved, the refund request will be processed within 5 - 7 working days after approval.

Please remember it can take some time for your bank or credit card company to process and postthe refund too.

If your card expires before we process your refund please contact our Customer Service team withy our order number, and new card details. For security reasons, we cannot accept this information via email.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@holistikbloom.com

Finding Items

Either enter the product number or keywords for the item that you are interested in purchasing into the search box by clicking the “search” button on the top right of the page, next to the shopping cart, or simply browse through our categories to narrow the results down to products that fit your needs. Click on the image of the item you would like to learn more about to get to the product detail page. Here you will find additional imagery, product description, available colors and sizes, customer ratings, and reviews.

Adding Items to Your Shopping Cart

When you are ready to make your purchase simply select size and color (if applicable) and click the “add to cart”button. If you would like to continue shopping, just select any of the category tabs at the top of the site or on the Holistik Bloom logo to get back to thehome page.

Checking Out

You can access your shopping cart simply by clicking on the cart link at the top right of the site. Review the items inyour cart to make sure they are correct and make any changes necessary. You can update quantities and remove items from your shopping cart here. When you are satisfied with your selection, click the “checkout” button.

Secure Online Shopping

Our website is secure and encrypted to protect any information you enter while ordering. We use the latest security measures to ensure your information is protected.

Review and Submit Your Order

Please double check that the shipping andbilling addresses are correct, double check the items and quantities on theorder, then click “continue to shipping “ button. Once shipping cost is calculated, you will see the total cost. Hit “continue to payment” to add your chosen payment method data.

Order Confirmation

After payment has been processed, the order is successfully submitted. A confirmation email will be sent to you and the order information will be displayed on the screen.

Any promotional offer code should be entered in the shopping cart. Codes cannot be used together, or with any other offers. Cannot be combined with wholesale discounts. Coupons and promotional codes cannot be used on previously purchased orders. 

We do not offer gift wrapping and packaging options at this time.

Once your order has been successfully placed, you will receive an order confirmation email within minutes: it will include your order number and shipping method.

Don't see it, but think you have placed your order? We suggest checking your Spam or Junk Mail folder.

Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.

If you haven't experienced either of the above, it's safe to say you haven't placed an order with us. If you're stil lnot sure whether or not your order went through, please contact us. We'll behappy to help.

All customers are charged at the time of purchase. All payments are made in your local currency. We offer safe and secure checkout. We accept PayPal; Apple Pay, Google Pay and major credit/debit cards: Visa, Mastercard, and American Express debit.

If you are using a debit card, your bank may deduct or set aside the necessary funds to cover the order for a period of up to 5 business days.